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Legal

Privacy Policy

Last updated: April 8, 2026

Phoenix Pro HVAC ("we," "our," or "us") operates at 1234 W Camelback Rd, Phoenix, AZ 85001. This Privacy Policy describes how we collect, use, and share information about you when you visit our website, contact us, or use our services.

1. Information We Collect

Information You Provide to Us

When you contact us, request a quote, book a service, or fill out any form on our website, we may collect:

  • Your name, phone number, and email address
  • Your home address or service location
  • Details about your HVAC system or the service you need
  • Payment information (processed securely through our payment processor)

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and how you interact with our site, including:

  • IP address and browser type
  • Pages visited and time spent on each page
  • Referring website or search query
  • Device type and operating system

We collect this information using cookies and similar tracking technologies. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Schedule and perform HVAC services at your location
  • Respond to your inquiries and provide customer support
  • Send appointment confirmations, reminders, and follow-up communications
  • Process payments for services rendered
  • Improve our website and services
  • Send promotional offers or maintenance reminders (only if you opt in)
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service providers: Third parties who help us operate our business (e.g., scheduling software, payment processors, CRM tools). These providers are contractually obligated to protect your information.
  • Financing partners: If you apply for financing, your information is shared with the applicable lender (e.g., GoodLeap, Synchrony, EnerBank) to process your application.
  • Legal requirements: When required by law or to protect the rights and safety of our company or customers.

4. Data Retention

We retain your personal information for as long as necessary to provide services and comply with our legal obligations. Service records are typically retained for a minimum of 7 years for warranty and compliance purposes. You may request deletion of your personal data subject to applicable legal requirements.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@phoenixprohvac.com.

6. Cookies

Our website uses cookies to improve your experience, analyze site traffic, and support marketing efforts. By continuing to use our site, you consent to our use of cookies in accordance with this policy. You may disable cookies in your browser settings, though some features of the site may not function as intended.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, review platforms, financing partners). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: